Frequently Asked Questions
See below for answers to frequently asked questions about Buddhadharma subscriptions and purchasing. If you don't see what you're looking for below, please contact our customer service staff at:
For Buddhadharma: firstname.lastname@example.org
Or, call our magazine's toll-free phone: 1-877-786-1950 (Outside North America: 01-760-317-2362) Office hours: Monday-Friday from 11:30 a.m. to 8:00 p.m. Eastern Time
For Shambhala Sun FAQs please click here.
SUBSCRIBING AND MANAGING YOUR ACCOUNT
Q: How can I subscribe to Buddhadharma: The Practitioner's Quarterly?
A: Click here to order online, or contact our customer service staff by calling toll-free 1-877-786-1950 or emailing us at email@example.com Subscription orders can also be mailed to Buddhadharma, P.O. Box 469103, Escondido, CA 92046-9103 USA. In Canada: Buddhadharma, 1660 Hollis St. Suite 701, Halifax, Nova Scotia, B3J 1V7 Canada. In the U.S., please allow 6-8 weeks for delivery of your first issue. Buddhadharma publishes on a quarterly cycle (every 3 months).
Q: Is it safe to subscribe, renew, pay my bill and change my address online?
A: Yes. Our magazines use industry-standard security procedures to protect the information you sent us using our website or response forms. These procedures are intended to protect against the loss, misuse or alteration of information that we collect from you. Please click here to read more about our privacy and security policy.
Q: When will I receive my first issue?
A: Please allow 6-8 weeks for delivery of your first issue of either magazine. Note that Buddhadharma publishes quarterly (every 3 months).
Q: How do I give a gift subscription to Buddhadharma?
A: Click here to order a gift subscription online or contact our customer service staff by calling toll-free 1-877-786-1950 or emailing us. Gift subscription orders can also be mailed to Buddhadharma, P.O. Box 469103, Escondido, CA 92046-9103 USA.
Q: How can I renew a subscription to Buddhadharma?
A: Click here to renew online using our secure renewal form using your INET number or your customer number (see below). Or you may email us or contact our customer service staff by calling toll-free 1-877-786-1950.
Q: How can I pay the Buddhadharma subscription invoice I received in the mail?
A: Click here to pay online using our secure form using your or your customer number. Or you may email us or contact our customer service staff by calling toll-free 1-877-786-1950.
Q: Why do I continue to receive bills after I have paid for my subscription?
A: Occasionally your payment and our invoice cross in the mail. If you continue to receive bills more than 6 weeks after you had sent your payment, please let us know so that we can credit your account properly. If you ordered through a third party agency, please check with them to make sure that your order was received and processed.
Q: How can I cancel my subscription?
A: Please call, email, or return your invoice to us marked "cancel." We will process your request immediately so that you receive no further bills from us. Occasionally your request and our invoice may cross in the mail. If you continue to receive invoice more than 6 weeks after you requested to cancel your subscription, please let us know so that we can insure that your account has been adjusted.
Q: Will I be refunded if I cancel my subscription?
A: We will issue a refund for all remaining copies that haven't been mailed at the time of your cancellation.
ADDRESS CHANGE, OR REPORTING MISSING/DAMAGED ISSUES
Q: How can I change my mailing address for Buddhadharma?
A: Click here to change your mailing address online using our secure address change form using your zip code along with your INET number or your customer number at least 6 weeks before you need the change to take effect. We cannot be responsible for issues which the post office does not forward.
Q: What if my issue arrives late?
A: If you have seen Buddhadharma on the newsstand and have not yet received your copy, it's probably on its way to you. If you do not receive your issue within a few weeks, please log into your account through our Subscriber Services link, where you can review your subscription status and verify your address. If the problem remains, please email us.
Q: What if I have missed an issue?
A: We may have an incorrect address on file or we may have not received your renewal or bill payment. You may also check your subscription status on-line by going to Subscriber Services and using your zip code along with your INET or Customer. Also you may call or email us.
PURCHASING BACK ISSUES & OTHER PRODUCTS
Q: How can I order back issues and other products from the Shambhala Sun Foundation?
A: Click here to view and purchase available back issues of Buddhadharma and Shambhala Sun magazines. To purchase fine art prints and books published by Shambhala Sun Foundation, including The Best Buddhist Writing, visit our Online Shop.
Q: How can I ensure that my name and mailing address be removed from lists the Shambhala Sun Foundation may offer to third-party organizations?
On occasion, Buddhadharma and the Shambhala Sun shares subscribers' names and mailing addresses with organizations whose products/services we feel will be of your interest to our readers. If you would like your name excluded from all such mailings, let us know. Email us at firstname.lastname@example.org or email@example.com with your instructions, or call us toll free at 1-877-786-1950 (or 01-760-317-2362 from outside North America).
Note that we will never, under any circumstance, offer your email address to any third-party organization.
REACHING OTHER DEPARTMENTS
Q: How can I find out about your editorial submission guidelines, advertising rates, etc?
A: You'll find this information on our website; just follow the links under About Us, Contact Us, Submissions, or Advertise, located at the bottom of our website page.
To contact our Editorial and Business offices, contact us at:
1660 Hollis Street, Suite 701
Halifax, Nova Scotia
Canada B3J 1V7
Telephone: 1.877.422.8404 Email: firstname.lastname@example.org
Buddhadharma Subscription Mail Address
P.O. Box 469103
Escondido, CA 92046-9103 USA